Terms & Conditions
Last Updated: 11/26/2025
Welcome to Santos Pizza! By accessing or using our website, placing an order, or visiting our restaurant, you agree to the following Terms & Conditions. Please read them carefully.
Welcome to Santos Pizza! By accessing or using our website, placing an order, or visiting our restaurant, you agree to the following Terms & Conditions. Please read them carefully.
1. General Use
By using our website or services, you confirm that you are at least 18 years old or have permission from a parent/guardian. Santos Pizza may update or modify these Terms at any time, and continued use of our services constitutes acceptance of any changes.
2. Ordering & Payment
By using our website or services, you confirm that you are at least 18 years old or have permission from a parent/guardian. Santos Pizza may update or modify these Terms at any time, and continued use of our services constitutes acceptance of any changes.
2.1 Order Accuracy
Please review your order carefully before submitting. Santos Pizza is not responsible for errors made during checkout (incorrect items, quantity, or delivery information).
2.2 Payment
We accept major credit/debit cards and other payment methods as provided on our website or in-store. Payment must be completed at the time your order is placed unless otherwise specified.
2.3 Pricing
Prices listed online or in-store may change without notice. Taxes and additional fees may apply.
3. Menu Items & Modifications
We do our best to keep our menu accurate and up to date. However:
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Certain ingredients or items may be unavailable due to supply issues.
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Photos on the site may not represent the exact appearance of the item.
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We reserve the right to limit substitutions or modifications where necessary.
4. Refunds, Cancellations & Credits
4.1 Order Cancellations
Orders can only be cancelled within a short window after placing them. Once food preparation has begun, cancellations may not be possible.
4.2 Refund Policy
We want you to be happy with your order. If there is an issue with your food, please contact us immediately so we can make it right. Refunds or credits are issued at the discretion of management.
4.3 Delivery Issues
Santos Pizza is not responsible for delivery delays caused by weather, traffic, or third-party services.
If your order is handled through a delivery partner (DoorDash, UberEats, etc.), their policies may apply.
5. Allergies & Dietary Restrictions
Santos Pizza prepares food in a kitchen that may contain allergens including, but not limited to: dairy, eggs, wheat, gluten, soy, nuts, and fish.
We cannot guarantee any menu item is completely allergen-free.
6. Website Use
6.1 Content Ownership
All logos, images, menu descriptions, branding, and content on this website are the property of Santos Pizza and may not be used without permission.
6.2 Prohibited Use
You agree not to misuse our website, attempt to access secure areas without authorization, or engage in any activity that disrupts normal operation.
7. Privacy
Any personal information collected through our website or ordering system is handled according to our Privacy Policy. We do not sell or share customer data with third parties except when necessary to complete your order.
8. Gift Cards, Coupons & Promotions
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Promotions cannot be combined unless specifically stated.
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Coupons must be valid and unexpired.
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Promotional offers may be changed or discontinued at any time.
9. Limitation of Liability
Santos Pizza is not liable for:
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Damages resulting from website errors or downtime
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Losses caused by third-party delivery partners
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Any indirect or consequential damages
Your use of our website and services is at your own risk.
10. Governing Law
These Terms & Conditions are governed by the laws of the State of Pennsylvania . Any disputes must be resolved in local courts.
11. Contact Us
If you have questions about these Terms or need help with an order, you can reach us at:
📞 717-657-0810
📍 Linglestown Rd Harrisburg PA, 17110